INTRO

This Privacy Policy outlines the data processing procedures used by rockyspin.com (the "Website") and was last updated on November 20, 2024. This page goes into considerable depth because we aim to make things simple and straightforward for our consumers, which includes being open, honest, and upfront about what we gather and how and why we utilize it.

Whether you are simply visiting, making a deposit, or participating in one of our games, our policy outlines how we utilize your personal information. Please take the time to carefully read all of the parts in this policy, as they contain information you might not already be aware of on your data privacy rights, the situations in which we disclose and acquire information about you, and how we use it to customize the advertisements you get.

We will notify you of any significant changes to this policy.

Please be aware that all of our staff members receive frequent information security training and must abide by confidentiality commitments as well as internal policies and procedures anytime they handle your data.

Although we hope this website will be useful, if you have any questions or concerns about data protection, please email our data protection officer at support@rockyspin.com.

POLICY PROMISE

Every customer's privacy will always be valued and respected by the website. We value your privacy just as much as you do, and we pledge to protect it:

Your privacy is a top priority for the website. We are committed to using your personal data to improve and simplify your life. Your personal information will always be secure. We will be transparent with you about the reasons for the collection and use of your personal data. When you have options or rights, we will inform you of them and honor your desires.

A player must play through their active deposited funds at least once before they may withdraw. Anti-money laundering procedures are followed throughout this process.

When making deposits into an account, the company retains the right to employ extra steps and methods to confirm a client's identification (Know Your Client). A selfie with a paper or other kind of identity is one example of this, but it's not the only one. Casino administration needs documentation (ID, utility bills, payment systems, etc.) in Latin or Cyrillic to validate a player's account. The casino retains the ability to require video verification in which the player presents their papers if they are unable to submit them in the form indicated above.

Only EcoPayz, Interac, Instadebit, and iDebit are available to players who deposit in CAD; in order to activate these payment methods for withdrawal, a minimum deposit must be made using them.

The business maintains the right to contact the number listed in the customer's account, which may be required as part of the KYC process. No rewards will be made until the account has been thoroughly validated.

PERSONAL DATA: WHAT AND WHEN IT IS COLLECTED

When creating an account:

• your personal information, including your name, gender, date of birth, phone number, email address, and postal address;

• papers proving residence and picture identification (to perform due diligence)

• financial and banking information (to determine the source of funds in a transaction)

• your username and password to access your account.

By means of your utilization of our services:

• details on your interactions with our products

• information on how you browse the website; for further information, check our Cookies Policy;

• the manufacturer, operating system, IP address, browser type, and mobile device identifier of any devices you have used to access our services.

• recording phone conversations: We could listen in on or record conversations with you. We may take this action to ensure that we have followed your instructions precisely, to address any questions or concerns, for regulatory purposes, to enhance the quality of our services, to assist in staff training, or to help identify or stop fraud or other crimes.

• information you willingly provided to us or otherwise made public, such as your social media accounts

Particular data categories

The Website may collect "special categories of data" (see Section "Why do we collect your Personal Data and on what basis"), such as health information connected to responsible gaming.

Additional safeguards have been put in place to ensure the confidentiality of your sensitive personal information (see Section «Security of your data and confidentiality»).

WHY AND HOW WE COLLECT YOUR DATA

As a service provider, we are aware of the faith and confidence that our clients have in us. In exchange, we disclose the reasons for the collection of your data. Above all, gathering your information is necessary to deliver the goods and services you desire. Additionally, your information is utilized to contact you periodically with pertinent information and to enhance and customize your experience using our services. We may occasionally need to gather and utilize your information in order to abide with the law. We must also specify a specific legal basis for processing your personal data in accordance with data protection regulations. For various processing tasks, we use different bases.

When required for the execution of a contract in which you are a party, under the terms of the agreement. The conditions of the contract and the services we will offer are outlined in our T&Cs, which you acknowledged upon registration:

• To provide our services to you in accordance with our agreement

• to offer activities, services, or online material related to gaming and betting, to educate you about them, and to respond to your requests and questions;

• to notify you if your website account has been inactive and to inquire whether you would like to use it again before we terminate it, as well as for "service administration purposes," including password reminders, service messages, site maintenance, and updates to our Privacy and Cookies Policy or T&Cs;

• to handle your transactions;

• Under legitimate interests: Unless the rights, interests, or freedoms of impacted parties (including you) outweigh ours, your data must be used for the purposes listed below. We will take into account a variety of elements, including what you were informed when you submitted your data, your expectations regarding its processing, the kind of data, and the effects of the processing on you, in order to decide whether we can treat your data in this way.

• To make your experience unique

• to provide a more customized, pertinent service; For example, we may provide tailored suggestions and merchandise based on your playing experience;

• You will receive individualized assistance if you are logged in or have registered to our marketing offers. By contacting our Customer Service or emailing our Data Protection Officer, you can stop customization or unsubscribe from marketing offers if you do not wish to receive these services.

• To enhance our offerings

• in order to give you the easiest possible internet navigating experience;

• for the goal of analysis and research in order to enhance the services provided by the website;

• testing new systems and examining system updates;

• assessing marketing efficacy as well as for training and market research;

• consumer modeling, statistical analysis, and trend analysis in order to create and enhance goods and services.

• To get in touch and communicate with you

• contact you regarding our services, for instance by social media, email, or phone;

• control the contests and promotions you decide to participate in;

• invite you to participate in and oversee customer surveys, questionnaires, and other market research initiatives conducted by the Website and by third parties on our behalf. We conduct market research to enhance our services, but you are under no obligation to participate in these initiatives if we get in touch with you about it. Your ability to utilize our services won't be impacted if you inform us that you do not want us to contact you for market research; we will respect your decision.

• Answer your questions and grievances.

• To increase the safety and enjoyment of your game

• to discourage, stop, or identify peer-to-peer gambling via third-party software;

• to discourage, stop, or identify any actions taken that violate our terms and conditions;

• to verify your affordability in order to make sure you have enough money to utilize our services.

Particular data categories

Such data will only be processed if:

• You have expressly consented to us;

• it has to do with private information you have disclosed.

• is required for the formation, pursuit, or defense of legal claims;

• is required by European Union or Member State legislation for grounds of significant public interest.

WHEN WILL YOUR DATA BE SHARED

For marketing purposes, we typically don't give your personal information to companies outside of the company's group. Nonetheless, in certain situations, we may disclose your personal information to other businesses, to third parties who handle it on your behalf, and to other third parties as part of our legal compliance.

In the following situations, we could disclose personal information to third parties:

• when directed to do so by any regulatory agency and/or in accordance with any clause in the applicable legislation;

• If the Regulator requests information about an Account Holder's account, we may direct and permit the Financial Institution that holds the Account Holder's account to provide it;

• in order to protect, assert, or exercise our legal rights;

• We could give your personal information to other parties for the purposes of fraud detection, affordability checks, and verification;

• with service providers to make it possible for us to offer our services, like businesses who assist us with technical services, data storage, and aggregation, payment processing, or appropriate online advertising for our goods and services;

• with outside auditors who could conduct impartial assessments as a component of our certifications;

• We may sell, transfer, or negotiate the sale or transfer of any of our companies, as well as any rights or duties under any agreements we may have with you, to an organization. The organization that receives your personal information may use it in the same manner as us if the transfer or sale proceeds;

• to any further successors in our company's ownership; 

• about the self-exclusion problems with the appropriate authority.

• when we engage in any type of company transaction or merger, as the sale or transfer is likely to involve the personal information of our clients. Before implementing such a transfer of personal data, we will notify you. We guarantee that your personal information will only be used for the purposes specified in this privacy policy, even if it is shared.

HOW MUCH TIME DO WE HOLD DATA

Your information will only be kept on file for as long as necessary to achieve the goals for which it was gathered.

We must keep your information while you are a client in order to fulfill our contractual and legal obligations. But even if you stop using our services, we still have to keep your personal data for at least five years after your account is closed or for as long as necessary to meet the requirements of the AML/CTF laws that apply to us. We keep your information for a number of purposes, including:

• must adhere to legal requirements under national and EU legislation (such as licensing or anti-money laundering rules);

• to prove or refute potential legal claims against us, such as those pertaining to carelessness;

• to adhere to our rights and responsibilities under the contract regarding the relevant information;

• our justifiable interests in which we have performed balancing analyses;

• must adhere to the rules set out by the appropriate data protection authorities.

YOUR RIGHTS

We recognize that you have several legal rights over the personal data we have on file about you, subject to specific restrictions. To exercise these rights, send an email to support@rockyspin.com to reach our Data Protection Officer. These rights include the right to object to the way your data is processed, the right to withdraw consent, the right to data portability, and the right to view, modify, and delete the personal information we have on you. If you are unhappy with the way we handle your data, you may also file a complaint with your data protection authority. You also have rights to "profiling" and automated decision-making.

Unless otherwise noted on the forms, the personal information we need during registration is required in order to process your registration, get in touch with you, and adhere to the financial and gaming regulations that you are bound by. Unfortunately, you will not be able to utilize our services if you do not wish to disclose such sensitive information.

Also, you have the right to see and update the data we have on file about you. A data subject access request is your right to obtain a copy of the personal data we have on file about you. Additionally, you have the right to ask that any information we may have on you that is inaccurate or that has changed since you originally informed us be updated or deleted. You can email our Data Protection Officer or Customer Services at support@rockyspin.com to make these requests, which are free of cost.

Another of your rights is the ability to remove your data. In some situations, you have the "right to be forgotten," which allows us to delete the personal data we have on file about you. This covers the following:

• the information is no longer required for the reason it was gathered (as detailed in our confidential notice);

• if you previously agreed to the use of your information but later decide to change your mind and we are unable to provide another legitimate reason for using it in accordance with data protection laws;

• We treat your information in accordance with our lawful interests, and we are unable to provide compelling legal justification for further processing;

• We do not have a valid reason to handle your information under data protection legislation;

• To meet a legal requirement, the data must be deleted;

• EU and local regulations impose required retention periods on this right.

You can as well limit info processing. You are entitled to request that we limit (or "block" or "suppress") how your personal data is processed. We can still keep your information while processing is restricted, but we won't utilize it going forward. To ensure that the limitation is upheld going forward, we maintain records of individuals who have requested that their information be "blocked" from further usage. You can exercise this right when:

• You contest that the personal data is accurate (while we verify issues);

• You object to the information being erased and ask that we limit processing instead because the processing is illegal;

• You need the data to prove, assert, or defend a legal claim, but we no longer need it.

Although you object, we continue to handle your information for our legitimate business purposes while we confirm the reasons.

Data portability is another right of yours. If you give us personal information, you have the right to get it in a "commonly used machine-readable format." This enables you to access and utilize your data for your own needs across many services. For instance, this allows you to move, copy, or transfer your data between our IT systems and theirs in a safe and secure manner without compromising its usability in the event that you choose to shift to a different provider. However, this is not a universal right and only occurs when your information is processed in the following ways:

• based on your agreement or when it's required to fulfill a contract, and

• when only automated methods are used to process the data

Another right is to reject. You have the option to object to the processing of your personal data based on your specific circumstances, which include profiling or being conducted for statistical and scientific reasons.

Additionally, you have the right to protest when your personal data is used for direct marketing (including profiling). 

Moreover, you can revoke consent. You have the right to revoke your permission at any moment if we use it as justification for processing your personal data, such as for direct marketing messages. 

We'll always strive to make it simple for you to change your mind by selecting the "unsubscribe" button in any email you get from us. Please contact our Data Protection Officer at support@rockyspin.com if you discover that this isn't the case, and we'll work to resolve the issue as quickly as we can.

Other rights are connected with profiling and automated decision-making. Based on your personal data, we occasionally employ technologies to make automatic choices. Based on what we know, this enables us to make judgments that are prompt, equitable, effective, and accurate. The products, services, or features we may provide you with now or in the future, as well as your ability to utilize our services, may be impacted by these automated judgments.

In the following circumstances, automated decision-making may be used:

• Customizing goods and services: we could put you in groups with comparable clients (segments) to learn about your requirements and preferences and provide a more individualized experience;

• Fraud detection: We use your personal data to determine whether your account is being used for money laundering or fraud. The account may be blocked or suspended if we believe there is a danger of fraud;

• Establishing Account: Based on our knowledge, we determine if the product or service is appropriate for you when you open an account with us. Additionally, we verify that you fulfill the requirements to open the account. This might entail verifying their age, place of residence, nationality, or financial standing.

• risk analysis related to your wager.

The goal of data protection law is to protect people from potential harm caused by decisions made without human input, such as profiling. When a decision—including profiling—is made using automated processing of your personal data, and it affects you legally or in a way that is equally important, you have the right to be exempt from it.

Please be aware that the following situations do not qualify for the right:

• required to engage into or carry out a contract with you; where permitted by law; or when it is founded on your express permission.

• Please forward any inquiries pertaining to this section to our Data Protection Officer at support@rockyspin.com.

Within a month of receiving your request, we will promptly address any questions you may have about this section. Depending on the intricacy of the request and the volume of other existing requests, this period may be extended by an additional one (1) month with prior notification. If your request is denied, we will give a pertinent explanation.

We retain the right to either (a) charge a fair price, accounting for the administrative expenses of supplying the information or communicating or carrying out the desired action, or (b) deny your request if it does not comply with the data protection legislation.

YOUR DATA SECURITY & CONFIDENTIALITY

We are dedicated to safeguarding the private data you submit to us.  We take every possible precaution to guarantee that any data gathered via the Website is handled safely, in accordance with this Privacy Policy, and in compliance with stringent data protection guidelines.  As a result, we have implemented strong policies and technology to shield your information from misuse and illegal access.

Your credit card information is encrypted by our payment processors.  We exclusively work with leading payment providers since we are committed to preserving the private information of our clients.

Several times a year, outside security professionals test the security of our apps and systems.  Additionally, we have an intrusion detection system that keeps an eye on all network activity around the clock for indications of intrusions or assaults.

To keep the Website a safe place to play, we have a dedicated fraud department and sophisticated technology in place to identify and stop suspicious conduct. 

Suspicious conduct on any account will result in its suspension and thorough investigation.  Please get in touch with us right away if you have any questions concerning the activity on your accounts, such as unexpected changes in the balance or transactions that aren't shown in the transaction history.

SSL encryption is used on the website to protect the privacy of your data while it is being transmitted.  We never gather, save, or send information from your card.  The secure server of the payment gateway is used for all payment processes.  

COMPLAINTS

If you have a grievance with the way we have handled your personal information, you may email our Data Protection Officer at support@rockyspin.com to have the issue looked into.

You can file a complaint with your country's data protection authority if you're unhappy with our answer or think we're processing your personal information illegally.

CHANGES TO THE POLICY

You might want to review this Privacy Policy each time you send us personal information since it may be modified periodically to reflect modifications to our operations or the laws governing them. This page will provide the date of the most recent modifications. Please stop using our services in any way or submitting personal information to the website if you disagree with these changes. 

Otherwise, you will be considered to have accepted the Privacy Policy's updates if you keep doing this. Additionally, you can terminate your account on the website at any moment. Let's say the Privacy Policy undergoes major changes that impact our preferred use of your personal data, for example. In that scenario, we will give a more noticeable notice, which may include email notifications of changes to the Privacy Policy for specific services. In order to continue using the Services, you will need to specifically approve such a change, and it will take effect as soon as you do.

YOUR OBLIGATIONS

By using the Website and submitting your personal information, you agree that the Website may request that you give true, accurate, and comprehensive information. In order to maintain the accuracy and timeliness of your information, you must also notify us of any changes.

We reserve the right to reject your application for registration or to suspend or terminate your account immediately and without notice if we discover that you have violated your obligations or if we have a reasonable suspicion that the information you have provided is inaccurate, incomplete, or in any other way against this Privacy Policy or the Data Protection Law. Because your application was denied and your account was suspended or terminated, you are not entitled to any compensation in this situation.